Lily Mills

  • Total activity 32
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Activity overview

Latest activity by Lily Mills
  • Lily Mills created an article,

    Why is my Activation Code or Group Number not working?

    Please ensure that you are using the exact Activation Code (sometimes called Group Number) that was communicated to you. Double-check that the Activation Code you have entered in the app is the sam...

  • Lily Mills created an article,

    Why didn't I receive an activation email?

    Please make sure you are checking the inbox of the email address that you registered with. If you do not receive an activation email after 5 minutes, then try creating an account with that email ad...

  • Lily Mills created an article,

    Why does the app track my location?

    This app tracks your location for two reasons: To show you relevant information: when you open the app, you will see information on your Dashboard about your current location. The app uses your lo...

  • Lily Mills created an article,

    Controlling my location tracking permissions

    You are able to control how and when the app tracks your location.   On Android devices: You can change permissions by going to your device's “Settings” > “Apps” (or “Applications” on some devices...

  • Lily Mills created an article,

    Changing my profile information

    When you are logged in to the app, tap on the three vertical dots that are on the top-right corner of the screen. Select the "Settings" option on the menu that appears. You can edit your profile in...

  • Lily Mills created an article,

    I can't log in

    If you are unable to log in, please make sure you have both registered and activated your account. If you have not activated your account yet, you will not be able to log in. If you have registered...

  • Lily Mills created an article,

    Resetting my password

    If you don't remember your password, then please choose the “Forgot Password” option from the log-in screen. Enter the email address that you registered with, and follow the steps to reset your pas...

  • Lily Mills created an article,

    I don't remember my username

    Unfortunately, there is no way to reset your username other than by contacting us for support. However, if you don't remember your username, you can try the following first: If you are logged in, ...

  • Lily Mills created an article,

    Downloading the app

    Download the app from the Google Play Store or the Apple App Store. You should have been provided with a direct link to the app in the app stores. Alternatively, you can search for the app in the a...

  • Lily Mills created an article,

    Supported devices

    Certain operating systems and/or devices are not supported by the mobile app. The following devices are supported: • Android devices running on Android 5.0 Lollipop or above • iOS devices running o...